What to do if never received your DoorDash order

If you unfortunately never received your DoorDash order, follow these steps for mobile app users and website users.

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Mobile app users

1. Select the order from the “Orders” tab.
2. Tap “Help” in the top right-hand corner.
3. Under “Delivery Issues,” select “Order never arrived”.
4. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you.

Desktop users

1. Select the button with three lines on the top left-hand corner.
2. Select “Orders” and choose the corresponding order.
3. Select “Help” on the left-hand side.
4. Under “Delivery issues,” select “Order never arrived”.
5. Follow the prompts on the screen to either select a resolution or chat with an agent who will help provide the best resolution for you.

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