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If you have already accepted an order but no longer want to complete the delivery, you can unassign the order by doing the following.
For Dashers With Android
- Click the ? button in the top right-hand corner of the Dasher app.
- Under Picking Up, tap Unassign this delivery.
- Select a reason for why you are unassigning the delivery.
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For Dashers With iOS
- Click the help button in the top right-hand corner of the Dasher app.
- Select Can’t do this order?.
- Select a reason why you are unassigning the delivery.
- Slick Submit Request/Submit.
- Click Continue to confirm the unassignment.
What To Do If You’ve already Arrived At The Merchant
- Tap the ? in the top right-hand corner of the app.
- Select I have an issue.
- Select the most accurate option from the list.
- Tap Unassign with no pay.
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