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Before a shopper begins shopping your order, you’re able to cancel the order for a full refund without any additional fees.
How To Cancel On The Website:
- At the top right, click either Account or Hi, [Your Name].
- Click Your Orders.
- Click View order detail on the relevant order.
- Click Manage Order, then Cancel my order.
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How To Cancel On The App:
- Tap the 3 stacked horizontal lines in the upper left-hand corner.
- Tap Your Orders.
- Select the order you want to cancel.
- On the order page, scroll down to Manage order.
- Tap Cancel this order.