If your renter should leave their items on your property without paying, Neighbor will guarantee payments to you for up to two months with their Payout Protection.
If a renter should have a missing payment for over 30 days a Neighbor Trust & Safety team member will contact you. This team will help with any next steps and help facilitate an online auction.
What To Suspect For Neighbor’s Process For Online Auction
- You will be asked to take 4-6 photos of the renter’s stored items and send them to Neighbor within 5 days of the initial request.
- Note: Make sure to not touch or move your renter’s belongings.
- Unless notified by the Neighbor team that the renter has paid, restrict access to the space from the renter.
- The auction is 100% online, so no need to be physically present until the new owner comes to remove their purchased items.
- After the auction has closed and them items have been removed, you will receive your final payout. You can also republish your listing.
